Policies

A) SUSPENSION POLICY FOR PASSES PURCHASED AT YOGA TREE PERTH


These passes / unlimited memberships (below) are non-transferable, non-refundable and not entitled to extensions or suspensions. 

  1. Casual Class
  2. 10 Class Pass (6 month expiry)
  3. 1 week unlimited Pass (1 week expiry)
  4. 1 month unlimited Pass (1 month expiry)
  5. 12 month unlimited Pass (12 months expiry)
  6. My Yoga Membership Direct Debit $26/wk (charged monthly, min 3 months – $112.67 per month)
My Yoga Membership Direct Debit
  1. **Membership $26/wk (charged monthly, min 3 months – $112.67 per month)
  2. There is a minimum of ONLY three monthly payments $112.67/month ($26/week)
    Note – $101.40/month ($23.40/week) for discounted My Yoga membership
  3. Transaction Fees:
    Bank Account Debit: $1.25 / transaction Visa/ MasterCard: 2.2% – (min $1.25)
  4. After three monthly payments the debits will continue as usual unless Yoga Tree Perth are advised in writing (email will suffice) 7 days prior to the termination date.
  5. Monthly Payments will occur from the nominated date you assign and will reoccur each month on the same day.
  6. In the event that your scheduled payment is declined, we will reschedule your payment to be withdrawn from your account 5 business days later.
  7. Suspension Policy:
    A maximum of 2 suspensions per 12 months without charge, for a maximum
    of 30 days.
    Further suspensions will incur an administration fee of $20 per suspension (max 30 days per suspension).
    All requests for suspensions MUST be made via email to info@yogatreeperthvicpark.com There are NO back dated or historical suspensions allowed and you must allow 72 hours (3 working days) before the start date of your suspension request.

  8. Cancellation Policy: In the unfortunate circumstance that you need to cancel ‘My Yoga’ membership, we simply require 7 days written notice (email will suffice). You will have no further payments withdrawn from your account and you will be welcome to practice with your current membership until your next scheduled payment date.
    Please note that we do not allow suspended memberships to be cancelled. Your membership must be active for one month prior to cancellation. Memberships cancelled while suspended will incur one additional monthly payment prior to being cancelled but will be active for the entire month after that final payment.
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IMPORTANT NOTE: Suspension requests MUST be emailed to info@yogatreeperthvicpark.com and cannot be applied retrospectively or backdated.
COMPULSORY (DIRECT DEBIT) : Please submit termination requests for Direct Debit at least 7 business days before termination date.

Extenuating circumstances may be reviewed on a case by case basis – admin fees will still apply for out of Policy suspensions due to administration and time costs associated. 

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B) VALIDITY OF GIFT CERTIFICATES / GIFT VOUCHERS & PREPAYMENT OF CLASS PASSES

  1. Gift Vouchers will expire 6 months from date of purchase
  2. Gift Vouchers must be redeemed within the 6 months from date of Purchase
  3. Gift Vouchers are not entitled to suspensions or extensions
  4. Gift Vouchers can only be redeemed at Hot Yoga Victoria Park
  5. Expired Gift Vouchers will not be honoured
  6. Gift Vouchers will not be exchanged or redeemed for cash or products
  7. Gift Vouchers are Non Transferable 
  8. No refunds will be given. 

 

C) GROOMING / CLEANLINESS

  1. Please keep body and feet clean when attending class . 
  2. Do not attend class with open wounds. No perfumes (As some students are highly allergic / sensitive to strong scents) 

 

D) PREGNANCY

  1. Please email Hannah(hannah@yogatreeperthvicpark.com) , your Studio Director before you continue to practice in the room as soon as you know you are pregnant.  
  2. 1st Timers who have never practiced Hot Yoga before CANNOT practice at the studio as you will not be acclimatised to the heated room and wont be familiar of how to be physically prepared and well hydrated for the practice. 
  3. See the FAQ section under 1st Timers Page – Planning a Pregnancy or Pregnant (at the bottom of the FAQ section)