Terms and Conditions
- Each online payment will incur a 2.2% fee if paid with a Visa/Mastercard and a 4.4% fee if paid via American express.
- These passes / unlimited memberships are non-transferable, non-refundable and no extensions or suspensions.
- These passes / unlimited memberships are non-transferable, non-refundable and suspensions can be granted for up to 4 weeks (20 business days) if a valid travel itinerary is supplied 3 business days before travel. If suspension is due to medical reasons/illness, request via email must be sent as soon as medical illness is diagnosed or medical certificate is obtained for period of suspension. Limit of 1 suspension request only.
- Same as (2) except Limit of 2 suspension requests.
- All suspension requests will incur an admin charge of $5.00 and if suspension exceeds limit allowed for passes/memberships, admin charge of $25.00 will apply.
- Suspension requests MUST be emailed to email@example.com
- Suspension requests CANNOT be backdated or applied retrospectively.
- For Fortnightly Direct Debit Suspension Requests, please refer to ‘Separate’ Terms and Conditions attached to the Direct Debit Request Form, Direct Debit Request Service Agreement and EziDebit / Hot Yoga Victoria Park Terms and Conditions Forms – available at Studio on request.
- No refunds on purchases (including gift certificates) for change of mind.